At EcoCourier, customer satisfaction is our top priority. We strive to ensure that all deliveries and services meet the highest standards of reliability and efficiency. However, we understand that there may be circumstances where you may request a refund.
You may be eligible for a refund if:
The package was not delivered due to an error on our part.
Delivery was made to the wrong recipient/address because of our mistake.
The service paid for was not provided.
A cancellation request was made before the package was dispatched.
Refunds will not be issued if:
Incorrect or incomplete delivery details were provided by the sender.
The package was delayed due to reasons beyond our control (e.g., natural disasters, strikes, traffic disruptions, government restrictions).
Items were prohibited, restricted, or improperly packaged by the sender.
The package was delivered successfully but did not meet sender’s personal expectations.
To request a refund, please contact our support team at support@ecocourier.com within 7 days of the scheduled delivery date.
Refund requests must include proof of payment and tracking/reference number.
Approved refunds will be processed within 7–14 business days and credited back to the original method of payment.
In some cases, we may offer a partial refund if part of the service was completed but not to the agreed standard.
EcoCourier reserves the right to update or modify this Refund Policy at any time. Updates will be posted on our website, and continued use of our services indicates acceptance of these changes.
