This Privacy Policy explains how EcoCourier (the “Site”, “we”, or “us”) collects, uses, shares, and protects the personal information we obtain through our website, mobile applications, and related services (collectively, the “Services”).
By using our Site or Services, you agree to the terms of this Privacy Policy. Please read carefully to understand how we handle your information.
When you create an account or use our services, we may collect personal details such as:
Full name
Phone number
Email address
Mailing or delivery address
Payment information (e.g., bank details, mobile money, debit/credit card details)
You may also choose to provide additional information for your profile, but this is optional. We recommend that you share only the information necessary for safe and reliable service.
Like many websites, our Site may automatically record:
Browser type, language, and settings
Device and operating system details
IP address and approximate location
Date, time, and duration of visit
Pages visited and interactions with the Site
This information is generally collected in aggregate form and does not directly identify you.
To provide accurate pickup and delivery services, our mobile applications may request access to your device’s GPS location. You may disable location sharing in your device settings, but this may limit the functionality of our services.
We use the information collected for purposes including:
Processing and completing your deliveries
Communicating with you regarding your orders, support, or updates
Improving our logistics platform and tailoring services to your needs
Ensuring security, fraud prevention, and compliance with legal requirements
Analyzing usage trends and website performance (aggregate data)
When making online payments, you may provide sensitive financial details (e.g., bank, mobile wallet, debit/credit card information). We do not store this data directly on our servers. Payments are processed securely through trusted third-party providers who comply with industry standards (such as PCI DSS).
We use cookies to enhance your browsing experience and provide personalized features. Cookies may help us:
Keep you logged into your account
Track service usage and website performance
Remember your preferences
You can disable cookies through your browser settings, but some site features may not function properly.
We may use web beacons to measure the effectiveness of emails and communications.
Third-party providers (e.g., Google) may use cookies to deliver targeted ads, limit ad frequency, and measure performance.
We use Google Analytics and similar tools to gather anonymous insights into how users interact with our Site. This data helps us improve performance and user experience.
We may share your information only in the following situations:
With delivery partners, riders, and logistics staff to complete your service request
With trusted third-party service providers (e.g., payment processors, analytics tools)
When required by law, regulation, or government request
To protect our rights, users, and systems from fraud or misuse
We do not sell or rent your personal information to marketers or unrelated third parties.
EcoCourier takes appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute protection.
You may update or correct your personal information in your account at any time.
You can request deletion of your account and personal data, subject to legal or contractual obligations.
You may opt out of promotional emails or targeted ads by adjusting your preferences.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services after changes means you accept the revised policy.
If you have questions about this Privacy Policy or how we handle your data, please contact us:
📧 ecocourier@evamorafrica.org
📞 0758 874 527
